Frequently Asked Questions
If the information below doesn't answer your questions,
please don't hesitate to contact us.
What is my Password?
As of August 2016, your password was set to be the email address (all lowercase) you previously used to log in to view ICE Learning Center videos. If you are not able to log in using that email address as your password, contact your instructor to check if your password may have changed.
I am getting an error message: "Access Denied. Sorry, you are not authorized to view this page."
This message means that your campus has signed up for IP Access, and you can access the ICE Learning Center videos without logging in from anywhere on campus. If you are seeing this error message and are not on campus, you may need to connect through your school's proxy server to access ICE Learning Center videos. Contact your school's library help desk for more information on connecting with a proxy server.
Are you from the library or technical support? Click here for more information on setting up IP Access.
The login page looks different.
If you are directed to your school's branded login page, that is because our new system has been set up to let you log in with your own school username and password. You will no longer need to remember a separate email and password to log in. If your university has sent us their Single Sign-On (SSO) information, you may log in now, using the same username and password that you use at school.
When should I contact my university's tech support?
If you are getting the error: "Access Denied. Sorry, you are not authorized to view this page." Check with your university on how to access ICE Learning Center videos from off campus.
If you get to your university's login screen but it is not accepting your university login, contact your university's tech support for help with your username and password.
When should I contact ICE for help?
Please contact ICE at firstname.lastname@example.org for help if you are able to log in successfully but are having trouble with links or videos.