Frequently Asked Questions
If the information below doesn't answer your questions,
please don't hesitate to contact us.
What is my Access Code?
Your Access Code initially will be the email address you previously used to log in to view ICE Learning Center videos. Please note that this email address is case-sensitive and will be all lowercase. If you are not able to log in using that email address as your Access Code, contact your instructor to check if they have changed your Access Code.
I am getting an error message: "Forbidden. The site you are trying to visit cannot be viewed from your current country or location."
This message means that your campus has signed up for IP Access, and you can access the ICE Learning Center videos without logging in from anywhere on campus. If you are seeing this error message and are not on campus, you may need to connect to your school's proxy server or VPN service to access ICE Learning Center videos. Contact your school's technical support help desk for more information on connecting with a proxy server or VPN.
The login page looks different.
If you are directed to your school's branded login page, that is because our new system has been set up to let you log in with your own school username and password. You will no longer need to remember a separate email and password to log in. If your university has sent us their Single Sign-On (SSO) information, you may log in now, using the same username and password that you use at school.
When should I contact my university's tech support?
If you are getting the error: "Forbidden. The site you are trying to visit cannot be viewed from your current country or location." Check with your university on correctly setting up your proxy or VPN.
If you get to your university's login screen but it is not accepting your university login, contact your university's tech support for help with your username and password.
When should I contact ICE for help?
Please contact ICE at firstname.lastname@example.org for help if you are able to log in successfully but are having trouble with links or videos.